Filing a Claim / Summary of Dispute Settlement Program

Moving APT; as a licensed Moving Broker with the FMCSA is not responsible for carrier delays, cancellations, loss, damage, or theft of goods.

In the event that you need to file a claim you must do so by submitting directly to the carrier. All claims must be submitted in writing to the carrier within no more than nine (9) months from delivery.

The signed inventory will serve as the primary document relating to the condition of any and all articles being claimed.

It is the shipper’s responsibility to inspect and indicate damaged or missing items on the inventory documents at the time of delivery.

Payment for claims are subject to the limitations of liability as described on the Bill of Lading, and in accordance with the liability option contractually selected by the shipper.

If you require assistance in receiving information regarding obtaining the carriers claims department information you can call 1 (800) 360-0037, Moving APT will contact the carrier on your behalf in order to make sure that information is provided to you.

As a household goods moving transportation broker licensed by the US Department of Transportation, Moving APT Inc will attempt to resolve disputes that might arise between a shipper and a carrier. Section 49 U.S.C. Section 375.211 provides that a mover must have a program in place to provide shippers with an arbitration alternative. Arbitration is optional and not required under Federal Law.

A) Summary of the arbitration process: Arbitration is an alternative to courtroom litigation. It provides each party to the dispute an opportunity to present their case and allows a neutral third party arbitrator to make a decision as to the merits of each side’s case.

B) Applicable costs: Each party is responsible for their own costs associated with arbitration. A benefit to the arbitration alternative may be that it is less expensive than a traditional litigation. Each party is responsible for 50% of the costs associated with securing the arbitrator and 100% of their own expenses, including but not limited to attorney’s fees.

C) Legal Effects: If the arbitration alternative is chosen, then any decision made by the arbitrator may be binding. Additionally, an arbitration decision may not be appealed in a court of law.

Please contact us directly at 1 (800) 360-0037 if you wish to participate in or get more information about the arbitration program of a particular carrier.

 

 

 

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